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Beginner

UCCX 12 - Notification service is down

uccx notification service is down, and unable to start. Due to which Finesse is out of service.

 

could see a bug with similar behavior with no work around. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvu06189

 

Please advise to fix this 

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Enthusiast

Hi,

Since finesse is down,you need to get finesse up and working. A couple of things to check.

1. Verify if rmcm and jtapi are synchronized in Uccx.

2. Are agents assigned to rmcm?

 

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