UCCX 3rd party outbound campaigns

[glenn.martindell]

Has anyone used any good 3rd party outbound campaign managers with CCX that have their own dialer?   We're trying to get around the 15 active campaign limit with CCX.

Thanks,

Glenn

[CommSouth]

Hi Glenn,

Greetings from CommSouth! We are Cisco solution partner offering many Cisco Unified Communications and Contact Center Applications on top of Cisco products.

We do have a solution for outbound campaign for Cisco UCCX and please follow this link for more information.

http://www.commsouth.com/downloads/Outbound_Dialer_Brochure_EN.pdf

If you require any additional information's, please feel free to contact me at prasana@commsouth.com

Regards,

Prasana Kumar. P

CommSouth

Head - Business Solutions

+919841027006

[Sean Lynch]

There is a company called Acqueon Technologies, that sells a product call "U-Nexsys" that we use for our campaign management system for UCCX.  It can be customized to your needs.  

http://www.acqueon.com/unexsys/

-Sean

[glenn.martindell]

Yeah, thanks for the info.  We spoke with them and the problem is they use the built-in CCX dialer which limits to 15 active campaigns

Thanks,

Glenn

[CommSouth]

Hi Glenn,

I hope you have reviewed the details which i have shared to you. If you have any questions, please let me know and i am happy to assist you with our solution which matches your needs.

Regards,

Prasana Kumar.P

CommSouth

Head - Business Solutions

+919841027006

[CommSouth]

Hi Glenn,

Please note that, we have our own outbound campaign manager with dialer as well which render agent-based (predictive and progressive).

I shared you the link for the same in my earlier post.

Regards,

Prasana Kumar. P

+919841027006

CommSouth

Head - Business Solutions

[hildreth]

are you happy with Acqueon?

[Sean Lynch]

Yes. The majority of the challenges we have faced have been limitations in the UCCX outbound application/subsystem. The support specialists at Acqueon have been able to provide us with custom solutions that meet the needs of our requirements.



-Sean

[PTS]

Please checkout the company called Altitude (https://www.altitude.com/) which has a very stable Call Center Dialer solution which connects with Cisco.

You can contact Mr.Vineet Rai

Email : vineet.rai@altitude.com
Phone No : + 91-98100 81434