cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
418
Views
0
Helpful
8
Replies

UCCX 3rd party outbound campaigns

Has anyone used any good 3rd party outbound campaign managers with CCX that have their own dialer?   We're trying to get around the 15 active campaign limit with CCX.

 

Thanks,

Glenn

8 REPLIES 8
Beginner

Re: UCCX 3rd party outbound campaigns

Hi Glenn,

Greetings from CommSouth! We are Cisco solution partner offering many Cisco Unified Communications and Contact Center Applications on top of Cisco products.

 

We do have a solution for outbound campaign for Cisco UCCX and please follow this link for more information.

http://www.commsouth.com/downloads/Outbound_Dialer_Brochure_EN.pdf

 

If you require any additional information's, please feel free to contact me at prasana@commsouth.com

 

Regards,

Prasana Kumar. P

CommSouth

Head - Business Solutions

+919841027006

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006
Beginner

Re: UCCX 3rd party outbound campaigns

There is a company called Acqueon Technologies, that sells a product call "U-Nexsys" that we use for our campaign management system for UCCX.  It can be customized to your needs.  

 

http://www.acqueon.com/unexsys/

 

 

-Sean

Re: UCCX 3rd party outbound campaigns

Yeah, thanks for the info.  We spoke with them and the problem is they use the built-in CCX dialer which limits to 15 active campaigns

 

Thanks,

Glenn

Beginner

Re: UCCX 3rd party outbound campaigns

Hi Glenn,

 

I hope you have reviewed the details which i have shared to you. If you have any questions, please let me know and i am happy to assist you with our solution which matches your needs.

 

Regards,

Prasana Kumar.P

CommSouth

Head - Business Solutions

+919841027006

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006
Beginner

Re: UCCX 3rd party outbound campaigns

Hi Glenn,

Please note that, we have our own outbound campaign manager with dialer as well which render agent-based (predictive and progressive).

I shared you the link for the same in my earlier post.

Regards,

Prasana Kumar. P

+919841027006

CommSouth

Head - Business Solutions

 

Regards,
Prasana Kumar.P
CommSouth,
Head - Business Solution
+91-9841027006
Highlighted
Beginner

Re: UCCX 3rd party outbound campaigns

are you happy with Acqueon?

Beginner

Re: UCCX 3rd party outbound campaigns

Yes. The majority of the challenges we have faced have been limitations in the UCCX outbound application/subsystem. The support specialists at Acqueon have been able to provide us with custom solutions that meet the needs of our requirements.



-Sean


PTS Beginner
Beginner

Re: UCCX 3rd party outbound campaigns

Please checkout the company called Altitude (https://www.altitude.com/) which has a very stable Call Center Dialer solution which connects with Cisco.

You can contact Mr.Vineet Rai

Email : vineet.rai@altitude.com
Phone No : + 91-98100 81434

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards