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UCCX 4.0 - Second node status is unknown

rehan_uet
Beginner
Beginner

In UCCX 4.0, the status of 2nd node is shown as unknown and all services status in control center for that particular node are also unknown. I am also not able to login to crsadmin page of 2nd node. Please suggest the possible remedy to bring this node up into production.

1 Accepted Solution

Accepted Solutions

anchoudh
Engager
Engager

Hi Rehan,

Was adding your UCCX second node successful?

Have you performed the initial appadmin configuration on second node?

Do you have HA license on first node?

IS your second node hardware capacity is equal or greater than the first node?

What about the time zone setting on the second node, is it same as First Node?

Is your CRS Node Manager up and running on the second node? Check this in the windows services page.

You can bring up any of the second Node filed service by navigating to Start->Programs->UCCX Admin->Serviceability tool, click on the second node check for the failure count and failed services, you can enable all the failed services and you need to restart the CRS (or UCCX) Node Manger service to activate them.

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

View solution in original post

4 Replies 4

anchoudh
Engager
Engager

Hi Rehan,

Was adding your UCCX second node successful?

Have you performed the initial appadmin configuration on second node?

Do you have HA license on first node?

IS your second node hardware capacity is equal or greater than the first node?

What about the time zone setting on the second node, is it same as First Node?

Is your CRS Node Manager up and running on the second node? Check this in the windows services page.

You can bring up any of the second Node filed service by navigating to Start->Programs->UCCX Admin->Serviceability tool, click on the second node check for the failure count and failed services, you can enable all the failed services and you need to restart the CRS (or UCCX) Node Manger service to activate them.

Hope it helps.

Anand

Please rate the helpful posts by clicking on the stars below the right answers !!

anchoudh
Engager
Engager

Hi Rehan,

Any changes after the above workarounds?

Thanks,

Anand

Anand - Thanks for your support; by starting windows CRS node and other relevant services resolved the issue.

Hi Rehan,

Glad to know that , and thanks.

And also please keep taking regular backups (either manually or schduled) so that in case if something goes wrong you can always rely on the latest valid backups.

Regards,

Anand

Please rate helpful posts !!

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