Customer has UCCX 4.0 - 4.0(5) SR(01) ES(01) Build 15 and the CRS application has no customization involved. NO DB steps or java classes or Web service is involved.
It’s just a straight forward application. The IVR application has been written for use with UCCX which we need to change it to IPIVR.
What are the check list that we should have when we do this CRS to IPIVR migration?
For example remove the Contact service queue steps and queue statistics steps.
At present the application makes use of dynamic prompting with the help of get xml document method. These XML files are stored in C:\programfiles\wfavvid\ in the windows IPIVR version. Now that in version of IPIVR 8.0, which is based out of Linux operating system where would these files reside?
Please let us know what else do we need to take care from the entire migration point of view.
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook that instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
You can use the CLI command 'show risdb query sip' to check the status of SIP Trunks on Cisco Unified Communications Manager (Unified CM, CUCM).
admin:show risdb query sip
----------- SIP Information -----------
Number of SIP entries: 1
I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users. I did not...