01-14-2008 10:28 AM - edited 03-14-2019 01:43 AM
We want to be able to take emails to our helpdesk inbox and somehow have them initiate a call or trigger a specific phone script.
Has anyone done this before or know how that could shed some insite?
01-22-2008 08:15 AM
you can submit a question to developer-support@cisco.com
01-22-2008 11:40 AM
Please refer to my original question...
"Has anyone been able to initiate a script or place a call from an email?"
02-19-2008 02:53 PM
This is a great question, were you able to get this working?
With Premium you get the E-mail Integration Manger which can do this very thing + loads of extra features that I am yet to see in a working enviroment....
Cheers
Andy
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