UCCX 7.0 (1) Desktop Administrator Locked

[vanessawhite]

Hi all,

When trying to login to Desktop Administrator, it states that you cannot make changes and it is locked by another user.

I have seen in a previous discussion that a workaround is to stop and restart 'Cisco Desktop Licensing and Resource Manager Service'.

I am having this issue on a live system and am wanting to complete the workaround mentioned.

I have UCX 7.0 (1) and am wanting to DEFINATIVELY know if I restart the isco Desktop Licensing and Resource Manager Service' it will not have impact on service including Agents?

I have heard that this service effects Agents and CAD? Possibly will log the agents out?

Can someone from CISCO please advise if I can safely stop and start this service in a live environment?

Your help is appreciated.

Thanks

Vanessa

[Anthony Holloway]

I see you are asking for someone from Cisco to respond, but this is a community forum.  If you need an official Cisco response, you can open a TAC case.  Otherwise, I will do the next best.  I will prove to you, the effect of restarting the service, during production hours.

*Spoiler: not service impacting.

http://www.youtube.com/watch?v=wXqFRoJ3U1w

[Brett Hanson]

We run version 8.0.2 so may be different.

I tried restarting the "Desktop Licensing and Resource Manager Service" (did it on both Publisher and Subscriber) - several times - but it made no difference and didn't resolve my issue.

It also did NOT impact on service.

In the end I solved it as follows:

http://snafder.blogspot.com.au/2013/04/cisco-desktop-administrator-is-locked.html

(Used the "Force-Release CDA Lock" function in CDA)