10-15-2009 07:52 AM - edited 03-14-2019 04:43 AM
I have configured the presence AXL user to that of my cups username and everything validates okay. My CUPC client works fine and can view all contacts so the LDAP profile is correct.
However, when I try to search for contacts within CDA I recieve the message
CDAUI2067 Search did not complete successfully, and only partial results are displayed. Contact technical support.
I have taken a wireshark trace of the LDAP transaction between UCCX and LDAP server and the response is fine with correct response i.e. valid search yet the application errors.
Anyone had similar issues
10-15-2009 08:08 AM
I don't have CUPC and and I'm not able to help you. Do you have the same issue with CSD ?
Would you like please, to make test for me.
I planned to install the SR4, but I need to check that the SR4 resolved an issue on historical report. The report is agent summary, on which filter by team are not working properly.
thanks for your help.
10-15-2009 08:32 AM
I have seen this issue in the past, usually releated to DNS. If a stand alone UCCX server you may try a static entry in the Hosts file.
10-15-2009 11:34 PM
A static entry pointing to where ? Remember I can see a correct response from the LDAP server but still the error - so I know it can resolve the LDAP server address from the profile
thanks in advance.
10-16-2009 12:39 AM
Problem When searching for subject matter experts from the Contact List page,
no names are found, and this error message appears: âCDAUI2067
search did not complete successfully, and only partial results are
displayed. Contact technical support.â
Solution This error occurs when the parameters on the Unified Presence Cluster
Settings page are not configured correctly. There are two possible
causes of this problem: the user credentials are incorrect or the
hostname/IP address is incorrect.
NOTE: The user specified on the Cisco Unified Presence Cluster
Settings page must be able to perform SOAP queries and must
be associated with the same profile in LDAP that agents are
To diagnose and resolve the problem, complete the following steps.
1. Choose Cisco Unified Presence Settings > Cisco Unified Presence
Desktop Administrator Problems
April 2009 85
2. Click Verify.
â If the hostname/IP address are incorrect, this error message
appears: âCDAUI2033 Error communicating with the Unified
â If the user credentials are incorrect, this error message
appears: âCDAUI2034 Invalid Cisco Unified Presence Cluster
user credentials. Configured user must be able to run SOAP
3. Type the correct information in the appropriate fields, then click
Verify to test the information you just entered. A message should
appear, stating that the transaction was successful.
4. Click Save.
10-16-2009 12:43 AM
Hi thanks I have checked all of this, validation succeeds.
10-16-2009 07:26 AM
atalante, good post. Thanks.
10-16-2009 07:31 AM
Sorry - I think you mis-understood what I meant to say I had already seen this document and although the validation succeeds the problem still exists.
i.e. it still doesn't work
11-10-2009 03:26 AM
I'm having the exact same problem - did this ever get resolved ?
11-10-2009 08:20 AM
There is an undocumented configuration requirement that will cause this (imagine that).
The user you configure in CDA must be a licensed and fully configured END USER in CUPS, not an application user.
11-10-2009 08:23 AM
I saw that document too - unfortunately my user IS a fully licensed end user - not an application user.
11-11-2009 02:59 AM
Its been a TAC case now for a couple of weeks without resolution. I will post a message once 'resolved'
11-11-2009 08:10 AM
Many thanks Paul,
12-02-2009 08:18 AM
Add me to the list.
I can create groups but not add anyone, the user account is right.
07-12-2010 10:03 AM
Did anyone ever get an answer for this issue. I have two installs and I have the same error on both
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