05-12-2009 06:41 AM - edited 03-14-2019 04:04 AM
Hi
We have UCCX 7, Had a query, if Agents can continue to be in "Ready" State, even if they have missed calls. This is an odd requirement, however has been requested by Customer.
Thanks.
Solved! Go to Solution.
05-12-2009 06:47 AM
Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.
Please rate if this helped.
05-12-2009 06:47 AM
Log in to the appadmin, go to System, System Parameters, set "Agent State after Ring No Answer*" to Ready.
Please rate if this helped.
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