Hi everyone,
We have a UCCX 7.0 installation and the Supervisors are able to assign skills to various agents. However, they would like the ability to view all agents assigned to a specific skill. If I login as an administrator, I able to view thie information under RMCM, and then under SKILLS, however, the supervisor are not able to view this. Is there a way to allow them to view this information without give their accounts administrative access?
Regards,
Bill Hendrix