09-22-2010 07:58 AM - edited 03-14-2019 06:33 AM
Hello everybody,
me client asked for the function of chatting with agents, who are in different teams. Is there any way to realize that? Red a discussion about that in this forum relating to UCCX version 4. Maybe now there is a possibility to realize that in UCCX version mentioned above?
Thanks for your help.
09-22-2010 09:44 AM
Hi Anatoli,
Chatting between teams is still not something that is configurable in CAD 7.x. Customers that need this have been integrating to CUPC and the agents can chat with anyone listed on the Presence server. This may be something you can look into.
Hope this is helpful. If so please rate it.
Thanks,
Mike
09-24-2010 04:11 AM
Hi Mike,
thank you for your response. But I think a CUPS would be a little bit oversized for only this feature. :-)
Anatoli
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