You could solve this with Sessions. Just be sure to increase the System Parameter for Session timeout from 30 minutes to XX minutes.
You would need to store the selected resource name in the session object, and then map the sessoin object to the CLI (aka ANI).
Now, at the beginning of each call, you can check the CLI (aka ANI) for an existing Session object. If it's found, then read out the resource name and then perform a select resource to just that resouce (no queuing available here). If they are available, then you have accomplished your goal. If they are not available, then you send them to the general queue.
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attached pdf is not final but sharing first version
will continue later hopefully with more hints and additions
note this is not an official guide, there is chance that I miss better alternatives
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