UCCX 7 Scripting Question - secret option to go straight to CSQ?

[glenncarter]

Hi guys,

I have a simple script that plays a number of individual greeting/ notification prompts (welcome, call may be recorded etc) before sending the caller to a CSQ or queueing if none available.

There are no menu options played to callers and hence no menu step in the script but the customer wants the option for people who regularly call in to their call centre to be able to press a digit so they can bypass the greetings ang go straight to the CSQ.

What is the best way to achieve this and do i need to use a menu step to achieve this functionality??

Cheers,

G

[Jonathan Schulenberg]

Well there are probably a few ways to go about this. A Menu step is certainly a valid way to do it. You would need to set the Retries parameter to 0 to prevent the prompt from saying "Are you still there?" and repeating. Also ensure that Barge In is set to True so the caller can press the digit any time during the prompt.

Beyond the Menu step itself you can likely just slap a label on your Select Resource step and then add a Goto in the success branch of your Menu step.

[phamvinhdat]

Another option is to check for a certain caller id (Get Call Contact Info) and send that call straight through the CSQ without the hidden menu option.

Dat

[Thomas Johannesen]

You can also set the Play Prompt interrupible

Se attached script.