UCCX 7.X HA upgrade to 8.X Question

[joeharb]

We are in the process of starting our upgrade of our cluster to 8.X.  I have have a few questions:

1.  When installing a SR to an HA enviroment does it matter which one it the SR is applied to first?

2.  We currently are using some xml file lookups such as dates.xml.  Since we won't have access to the root how will this function once we upgrade?  In        8.X is there a repository that can be used for files such as dates.xml or do you need to pull this from a web server.

3.  During the upgade process (same hardware) will the contact center be down for the duration or will the HA node be able to handle calls until the 1st   

     node is upgrade?

Thanks,

Joe

[Michael Turnbow]

Hi Joe,

1.  It does not matter which node you install the SR to as long as both get installed because they need to be the same version.

2.  8.0 works in the same manner as 7.0.  You upload the documents like dates.xml to the document repository from within Appadmin.  There is no need to get access to the root of the system.  Perhaps you were used to copying the documents to the server before and then uploading via the appadmin documents upload but all you have to do is point to the file on your system and it will upload to the server repository.

3. Not sure I completely understand this question but if you want to have one node available to field the calls while you build out the other node I have a suggestion.  You could remove the second node from the cluster so you have a single node 7.0 system as the master and use the second node to build it out as the publisher for the 8.0 environment.  Then you can run the PUT tool to backup the 7.0 system and restore to the publisher 8.0 system as the first node.

- Read the documentation because you will need to keep the hostname for the servers the same.   You may need to have the 8.0 sitting in a lab environment on a lab network for the upgrade process since it will have the same hostname and likely the same IP as the publisher.

Once you have first node in 8.0 built and working you can build out the other hardware to add to the cluster.  Keep in mind that if this is a 24x7 customer any calls that come in between the time of the previous PUT backup until the 8.0 node is online and taking calls will not be in the historical database because of the lag time in the cut over.

Hope this helps.