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UCCX 8.0 (2) CAD desktop issue

lmrscheff
Level 1
Level 1

‎08-30-2011 07:28 AM - edited ‎03-14-2019 08:28 AM

I have an agent when she get's a call she is not able to minimize her tool bar.  The system is switching in between partial service and in service.  Once the caller hangs up she is able to minimize her desktop.  This only happening to her no other agents.  Has anyone seen this before or could offer some troubleshooting ideas??

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Mohamad Fayed
Level 1
Level 1

‎08-31-2011 12:51 AM

Hi,

This is something is better to be addressed in a TAC case in order to isolate the issue. Since it is happenning only for one agent, then it shouldn't be a major issue with UCCX, most likely it's a workstation\Agent device based issue.

Best regards,

Mohamad Fayed

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