UCCX 8.0.2 - error while handling the request

[wilsonsant]

Hi Guys,

My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem?

Thanks,

Wilson                 

[brian1mcc]

I saw this before on 8.0.2, I had to delete the prompt/script/document and the upload it again (instead of overwriting it). I believe this was fixed in SU4.

Edit: this is the bug id - CSCtq23837 (unable to overwrite scripts) - resolved in 8.0(2) SU4

Brian

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[wilsonsant]

Hi Brian,

I opened a TAC and was identified the bug CSCts80098. The workaround did was disable/enable in service CDS and HDS. The fix is resolved in 8.0(2) S4 as You mentioned.

Thank You very much,

Wilson