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UCCX 8.0(2) reset Unified Serviceability password

Hello,

I'm running UCCX 8.0(2) in HA.   It appears that my username and passwords to get me access to the Unified Serviceability (not UCCX Serviceability) pages are out of synch.   I can get into the primary fine but the secondary gives me "Access Denied"   I do not want to reset the platform or appadmin usernames or passwords.   What is the correct command to do this via CLI?

Thanks,

Glenn

2 REPLIES 2
Cisco Employee

UCCX 8.0(2) reset Unified Serviceability password

Hi Glenn,

The above screenshot will give you an idea of what users are available and their respective user roles.

In order to reset unified serviceability password you have to reset the application administrator user role.

Below document lists the commands that you need to use, pg 2-4

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx85rtmt.pdf

"In case you forget the Application User credentials, use the CLI commands “utils

reset_application_ui_administrator_name” and “utils

reset_application_ui_administrator_password” to reset the credentials. For more information about

these CLI commands, see the “Gathering Configuration Information for Installation” section of the

Installation Guide for Cisco Unified Contact Center Express and Cisco Unified IP IVR available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_installation_guides_list.html"

Hope this helps.

Shirish.

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Beginner

I know this is an extremely

I know this is an extremely old thread but I am running into the same issue.  Running UCCX version 8.5.  I can access Unified Serviceability and make changes etc on the Primary but the Secondary shows "Access Denied".  I attempted the password reset stated in the thread but I get an error that username and password has to be changed on the Primary server.

Did you ever resolve this issue?

~ Rob Oliveira ~
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