UCCX 8.0(2) SU4 - Schedule future report doesn´t work

[wilsonsant]

Hi Guys,

I and my Customer are trying to do schedule future report and doesn´t work. We setting the time feature and another features correctly. Any have idea about this?

Thanks,

Wilson                  

[Arundeep Nagaraj]

Hi Wilson,

You can find the information regarding the scheduling of HR reports in the HR user gude. It is similar for 8.0 as well:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf

What is the OS on which HRC is installed? ALso please ensure that the Scheduler is running on the system tray. If not then manually run the scheduler. If it still fails, then please collect the Scheduler and the HRC logs.

Regards,

Arundeep

[wilsonsant]

Hi Arundeep,

I had already read the documentation and didn´t found error about setting configuration. We use the windows 7 32bits. As I have certainly that Scheduler is running? I Read the documentation, but, didn´t stay clear.

Thank You,

Wilson