UCCX 8.0 CAD: Can you disable auto update? Error: "unable to download file" Could not open request.

[jideonabowale]

I have a UCCX 8.0 (2) Installed.

Users here have limited access via proxy. Now everytime i try to run the CAD or CSD, i get the error:

"unable to download file" Could not open request.

It seems to want to install or check for an update.

The work around i have found is to go to the CAD directory and change the update.exe filename

C:\Program Files (x86)\Common Files\CAD\bin\update.exe

i dont want to have to do this for every user as i possibly want the update.

Is there a way to allow or bypass proxy on CAD?

Regards

J

[brian1mcc]

I had this problem before - to resolve it I disabled the proxy in internet explorer settings.

You'll need to make sure the CAD version matches your UCCX server version. Otherwise you may run in to issues.

Brian

[jideonabowale]

Thanks for the response Brian,

Unfortunately in our environment, the proxy setting is on lockdown. The user does not have the priviledge to disable proxy.