I have a request from a client to route calls to a certain agent and then send the caller to voicemail if the agent is not logged in or in the not ready state. I know I have to use the Select Resource step, but I'm not sure exactly how. Any help would be greatly appreciated.
You're correct in that you use a select resource step. In the properties of the step set the "Routing Target Type" to "Resource" and "Connect" to "Yes" then under the Failed branch of the select step add a call redirect to the voicemail number.
You're correct in that you use a select resource step. In the properties of the step set the "Routing Target Type" to "Resource" and "Connect" to "Yes" then under the Failed branch of the select step add a call redirect to the voicemail number.
Well, it looks like I got it to work. I had to configure the option of "Called Address" in the "Call Redirect" step to reset to the extension of the agent who's voicemail queue I wanted to send the call to. All is well now. Thanks for the help.
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