UCCX 8.0 to 8.5 upgrade

[Cisco Kbsl]

Hi

Can we upgrade UCCX 8.0 to 8.5 without UCSS?

Thanks

[Chris Deren · Accepted solution]

Technically yes as license remains the same, however this is considered a major version and requires a valid UCSS.

Chris

[Cisco Kbsl]

Thanks Deran !!!

Is UCCX 8.0 to 8.5 upgrade media available on Cisco downloads or we have to obtain it via PUT?

Thanks

[Chris Deren]

You should always request media for upgrades via PUT for major upgrades, however the 8.5 media on CCO will work just fine for upgrades from 8.0.

Chris