UCCX 8.02 - call volume on the tone for auto answer

[cindy.gentile]

I have UCCX r8.02. Our agents are configured to have auto answer and calls drop into their headset, the agent set does not ring. The agents hear a tone and are alerted of the call before the caller is connected. Is there anyway to turn up the volume on the tone the agent hears?

[Anthony Holloway]

#!

I don't believe so. I mean, outside of turning up the headset volume. Of course this is not a UCCX question, rather a CUCM question. There's a separate forum for that, and those guys may know.

The hacker in me would root the CUCM and search for the audio file on the disk and modify it. But, that's more than most will risk for a simple audio increase.

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