I have the following problem on one of our client he has the below:
1- Cisco CUCM 8.02 and UCCX 8.02
2- IP Phones 7960
3- Cisco Agents desktop
4- Agents are using extension mobility
The problem is that the users login to a phone using extension mobility and when he tries to login to the Cisco Agent desktop we get the following error: CAD cannot login user due that IPV6 is not supported on Cisco Agent Desktop knowing that we are only using IPV4. if we reset the IP Phone, then the user will be able to login successfully. this problem happens from time to time suddenly.
Did anyone faced this problem before?
Solved! Go to Solution.
Thank you for your reply but the workaround didnt solve the problem, i guess i will upgrade the Call Manager to a version not affected by this bug.
This workaround did work for me. It didn't work at first, but I rebooted the phone and it worked after the reboot. It may have worked by just having the user log out and back into extension mobility.