cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2753
Views
15
Helpful
3
Replies
Beginner

UCCX: 8.02 (IPV6

Dear Gents,

I have the following problem on one of our client he has the below:

1- Cisco CUCM 8.02 and UCCX 8.02

2- IP Phones 7960

3- Cisco Agents desktop

4- Agents are using extension mobility

The problem is that the users login to a phone using extension mobility and when he tries to login to the Cisco Agent desktop we get the following error: CAD cannot login user due that IPV6 is not supported on Cisco Agent Desktop knowing that we are only using IPV4. if we reset the IP Phone, then the user will be able to login successfully. this problem happens from time to time suddenly.

Did anyone faced this problem before?

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted

Re: UCCX: 8.02 (IPV6

Sounds like your running into a CCM defect: CSCti18636

Have a look and verify your CCM version against it, and try the workaround.

Regards

Hoai Huynh

3 REPLIES 3
Highlighted

Re: UCCX: 8.02 (IPV6

Sounds like your running into a CCM defect: CSCti18636

Have a look and verify your CCM version against it, and try the workaround.

Regards

Hoai Huynh

Beginner

Re: UCCX: 8.02 (IPV6

Hi Hoai,

Thank you for your reply but the workaround didnt solve the problem, i guess i will upgrade the Call Manager to a version not affected by this bug.

Regards,

Enthusiast

Re: UCCX: 8.02 (IPV6

This workaround did work for me. It didn't work at first, but I rebooted the phone and it worked after the reboot. It may have worked by just having the user log out and back into extension mobility.

Thanks,
Mark

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards