01-11-2011 06:08 AM - edited 03-14-2019 07:10 AM
We're planning an SU1 to SU2 upgrade this weekend. I know CAD/CSD have an auto-update feature built in. And our users will have admin rights.
But in a previous upgrade (applying SU1) some things went wrong with the client upgrades, and TAC recommended we uninstall the CAD Service Release, then CAD, then re-install.
In planning for this upgrade, is it safe to rely on users self-upgrading when they arrive Monday morning, or should we plan another uninstall/re-install?
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01-11-2011 06:25 AM
Thomas,
After the upgrade to Su2 make sure you download/run the "Cisco Unified CCX Desktop Client Configuration tool" from one of the workstations.
After this when the agents login for the first time CAD should upgrade itself (provided agents have admin rights)
If for some reason upgrade fails for few users you can download the updated MSI file with the help of the following link and install the service release.
http://X.X.X.X:6293/TUP/CAD/CAD Clients Service Release.msi (x.x.x.x = IP address of primary uccx server)
Note: this MSI file is only for CAD and not CSD
Regards
Anuj
01-11-2011 06:25 AM
Thomas,
After the upgrade to Su2 make sure you download/run the "Cisco Unified CCX Desktop Client Configuration tool" from one of the workstations.
After this when the agents login for the first time CAD should upgrade itself (provided agents have admin rights)
If for some reason upgrade fails for few users you can download the updated MSI file with the help of the following link and install the service release.
http://X.X.X.X:6293/TUP/CAD/CAD Clients Service Release.msi (x.x.x.x = IP address of primary uccx server)
Note: this MSI file is only for CAD and not CSD
Regards
Anuj
01-11-2011 07:20 AM
Thanks Anuj, so your recommendation is to try the auto-update, and only re-install the service release if we encounter problems?
01-11-2011 11:05 AM
Yup download\install the service release if the automatic upgrade fails
01-19-2011 05:13 AM
Just a followup that the SU2 upgrade went perfectly, all the clients auto-upgraded without issues.
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