cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1386
Views
10
Helpful
4
Replies

UCCX 8.02 SU1 -> SU2 client upgrades

thomascollins
Level 3
Level 3

We're planning an SU1 to SU2 upgrade this weekend.  I know CAD/CSD have an auto-update feature built in.  And our users will have admin rights.

But in a previous upgrade (applying SU1) some things went wrong with the client upgrades, and TAC recommended we uninstall the CAD Service Release, then CAD, then re-install.

In planning for this upgrade, is it safe to rely on users self-upgrading when they arrive Monday morning, or should we plan another uninstall/re-install?

1 Accepted Solution

Accepted Solutions

anubhati
Cisco Employee
Cisco Employee

Thomas,

After the upgrade to Su2 make sure you download/run the "Cisco Unified CCX Desktop Client Configuration tool" from one of the workstations.

After this when the agents login for the first time CAD should upgrade itself (provided agents have admin rights)

If for some reason upgrade fails for few users you can download the updated MSI file with the help of the following link and install the service release.

http://X.X.X.X:6293/TUP/CAD/CAD Clients Service Release.msi (x.x.x.x = IP address of primary uccx server)

Note: this MSI file is only for CAD and not CSD

Regards

Anuj

View solution in original post

4 Replies 4

anubhati
Cisco Employee
Cisco Employee

Thomas,

After the upgrade to Su2 make sure you download/run the "Cisco Unified CCX Desktop Client Configuration tool" from one of the workstations.

After this when the agents login for the first time CAD should upgrade itself (provided agents have admin rights)

If for some reason upgrade fails for few users you can download the updated MSI file with the help of the following link and install the service release.

http://X.X.X.X:6293/TUP/CAD/CAD Clients Service Release.msi (x.x.x.x = IP address of primary uccx server)

Note: this MSI file is only for CAD and not CSD

Regards

Anuj

Thanks Anuj, so your recommendation is to try the auto-update, and only re-install the service release if we encounter problems?

Yup download\install the service release if the automatic upgrade fails 

Just a followup that the SU2 upgrade went perfectly, all the clients auto-upgraded without issues.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: