UCCX 8.5.1 Failover scenario

[jonesbrett]

Hi All,

Would someone please be kind enough to explain how the latest version of UCCX failover? We found that when the primary server fails, everything

failover to the standby server correctly. The confusing bit is when the primary server comes back online, when testing in our lab and on the day of the switch over (which was OOHs) the agents, supervisors and all calls moved back to the primary. I know this is not the norm in previous version. The issue I'm facing now is the customer had a power cut during hours and the everything failover correctly. When the primary came back up nothing moved across back to the primary. Can someone please confirm if the primary will only assume control if there are no active calls in the system?

Thank you

Brett

[david.macias]

With the new version it seems as there is no master, it's whatever server comes up first becomes the faster and it will failover when there is an issue with the master.  If there's an error and the standby becomes master, then it will not go back to the other server unless it too suffers an error.

david