UCCX 8.5.1 Historical Reports error

[ngaitan]

I have users getting two error messages when trying to log into CCX Historical Reports:

All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054            

and

Could not obtain information from database: The SQL command failed to execute. Check the log gile for error 5049

I did increase the HR session limit but still getting the same error. How can I see who has active sessions and how do I pull the logs? is it on RTMT?                                                                                                             

[Anthony Holloway]

This looks like a duplicate of your other post:

https://community.cisco.com/t5/contact-center/uccx-8-5-1-historical-reports/m-p/3742241

[ngaitan]

Anyone know what service to restart to free up licensing that may be hung?
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