UCCX 8.5.1 SU4 - old calls still show in CAD

[Erick Bergquist]

Hello,

Have an issue with UCCX 8.5.1 SU4 and CAD (current version for SU4 - reinstalled it, etc) and frequently we have agents who have old calls still showing in the CAD display and duration is still incrementing and they are not on the phone on that call anymore.

We have uninstalled CAD, looked at the PC and reinstalled CAD and this problem is still occurring now and then.

Closing CAD and relaunching it fixes this problem.

Attached is a screenshot. The call Manager version is 8.6.2 SU2.

[Chakshu Piplani]

Hi,

Just to pin point where the issue relies, can you make sure there is no workflow action on any perticular state like, answered or dropped event in Cisco Desktop Administrator plugin.

Try putting the agents to a new workflow which do not have any actions for testing purpose.

Regards,
Chuck

Please rate helpful posts and identify correct answers.

[Erick Bergquist]

There is no workflow assigned to the agents, just default setup which has not been modified.