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Miquel Bover
Beginner

UCCX 8.5 Abandoned Calls Notification

Hi Team!!!

I have a UCCX cluster version 8.5, and I'm interested in notify to agents the abandoned calls, sending a e-mail or by other way.

Can some one help?

Thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Tanner Ezell
Enthusiast

After you queue the caller, you can set an exception to catch on contact

inactive (they hung up). From there you can have your application do

whatever, send an email, initiate a call that plays a message, etc.

HTH

Tanner Ezell www.ctilogic.com

View solution in original post

2 REPLIES 2
Tanner Ezell
Enthusiast

After you queue the caller, you can set an exception to catch on contact

inactive (they hung up). From there you can have your application do

whatever, send an email, initiate a call that plays a message, etc.

HTH

Tanner Ezell www.ctilogic.com

View solution in original post

anchoudh
Engager

Hi,

Do you have a wallboard ? If yes, you can display this parameter along with other parameters on the wallboard.

Also you can check for free of charge wallboard as discussed in the below thread.

https://supportforums.cisco.com/message/1042045#1042045

Hope it helps.

Anand

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