UCCX 8.5 Abandoned Calls Notification

[Miquel Bover]

Hi Team!!!

I have a UCCX cluster version 8.5, and I'm interested in notify to agents the abandoned calls, sending a e-mail or by other way.

Can some one help?

Thank you

[Tanner Ezell · Accepted solution]

After you queue the caller, you can set an exception to catch on contact

inactive (they hung up). From there you can have your application do

whatever, send an email, initiate a call that plays a message, etc.

HTH

[anchoudh]

Hi,

Do you have a wallboard ? If yes, you can display this parameter along with other parameters on the wallboard.

Also you can check for free of charge wallboard as discussed in the below thread.

https://supportforums.cisco.com/message/1042045#1042045

Hope it helps.

Anand

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