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Beginner

UCCX 8.5 Agent Desktop in HA mode

Hello,

I am running UCCX 8.5 in HA WAN mode.  When I ran the client configuration tool I could only add the IP address of the primary server and not the secondary server as well.

The problem that I am having is that if the primary server is unavailable CAD agents can not login.  If they are already logged in to CAD the failover works fine.

Is there a way to make it so the CAD logins will failover to the secondar server as well?

Thanks.                

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Enthusiast

UCCX 8.5 Agent Desktop in HA mode

There's no need to add the IP of the secondary address in the client configuration tool - the screen asks that you add the IP address of the server from which you downloaded the application.  (Typically the primary.)  The configuration tool will automatically configure the secondary IP for you.

If the clients are finding the secondary server on failover, then something else is going on.

Tom

Beginner

UCCX 8.5 Agent Desktop in HA mode

That is what I thought, thanks for the reply.

Perhaps this is a CUCM issue since I did have issues logging into CAD after both the publsher and the subscriber were rebooted.  I had to restart the CTI manager to resolve the issue.

Thanks. 

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