Computer Telephony Integration:
Hope this helps.
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Thanks for your response, the CRM application is not web based. It is built in VB with backend database of FoxPro and a client application is installed on desktop to access it.
I there any integrated tool available in UCCX which can help us to achieve this CTI integration or if you could refer a document which can help us for such integration. Actually we have to pop up the customer information based on the CLI (Calling party number) and this information is available in CRM and as per vendor of the CRM it supports TAPI.