10-27-2013 12:46 AM - edited 03-14-2019 12:39 PM
Hey all, I am new to this.
I need help in setting up script to do the following:
Customer has about 30 service centers that calls the main office for information. I need the agents at the main office to know which service center is calling and display the number using a screen pop.
I do have a csv file with all the names and numbers.
what would be the best way to setup the script to hand this.
10-27-2013 08:37 AM
Are they calling to different number (DNIS)?
Chris
10-28-2013 07:36 AM
these are inbound calls to the agents and yes they have different dnis.
10-28-2013 08:07 AM
Derrick,
This sounds like an excellent place to leverage the Enterprise Data system. Simply populate your DNIS and Service Center name into a variable using the Set Enteprise Call Info step. Then the data will display on the left-hand side of the CAD desktop.
-Steven
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10-28-2013 09:18 AM
this sound like a good way to go. do you know where I can find a sample script for using enteprise call info step?
thanks
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