UCCX 8.5 - Downloading Prompt Recordings

[bfollmer1]

Hello -

I am in the process of changing some of the prompts in our UCCX system. Before uploading the new prompts, I wanted to download copies of the existing prompts. The problem I ran into is - - - when I select download from prompt management, the file will launch in Quicktime but there is no way (that I found anyway) to save a copy of the prompt. Any help is appreciated.

[Gergely Szabo · Accepted solution]

Hi,

right click and Save As... should work.

Alternatively, change your browser settings.

G.

[bfollmer1]

Thank you G. 

By changing the playback device from QuickTime to Windows Default, I was able to right-click and select Open Containing Folder.

Conversely, I was only able to download the html image of the folder in Prompt Mgmt while QuickTime was the chosen player.