01-06-2014 11:08 AM - edited 03-15-2019 05:56 AM
Hi All,
I am currently running UCCX 8.5 Enchanced version. We have a normal call flow but want to modify it to have callers enter a PIN inorder to get service. For example, a caller calls in and enters his assigned PIN, then the call would be pass onto the call queue, if the caller does not have a PIN, the call would go to a voicemail where a technican would return the call later. I understand that this can be implimented using XML, where the pre-assign PIN are stored on a xml sheet and the call flow would check the entered PIN againest the xml file.
Is it possible to have the enchanced version write out the entered PIN to a database for tracking? and if so, what are the formats that are available? For example, we want to be able to track each time a vaild PIN has been entered so at the end of the month, we can see that this specific customer called in ths many time.
Regards,
Allan
01-07-2014 02:47 PM
Hi
Not easily - Enhanced doesn't support database dips. It does allow you to do HTTP requests, so you could write a little web page that CCX could 'GET' each time a call comes in; the page would need to make the DB entries based on information that CCX sends in the GET request parameters... Theoretically :-)
Aaron
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01-08-2014 12:03 AM
Hi,
it's actually very easy, using HTTP requests, all you have to do is create a proxy application (HTTP-to-database). Here's how: https://supportforums.cisco.com/docs/DOC-29776
G.
01-08-2014 06:55 AM
Thanks guys
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