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SvetomirS
Beginner

UCCX 8.5 integration with OTRS

Helllo,

Does anyone have an idea how to integrate UCCX 8.5 Premium with OTRS (Open-source Ticket Request System)?

I need to have system that opens ticket automatilly when agent answers the call.

I am new in UCCX so I do not even know where to begin... So, I would appreciate any help.

Thanks in an advance,

                                Sveta

3 REPLIES 3

Hi, Anand, thanks for your reply.

I have read these docs before and it did help, but I still miss the main idea.

I was thinking about doing everything with Voice Contact Work Flows from CDA. It should be like this: when agent answers the call, it automaticly opens OTRS, login the agent and then fills in required fields.

But I do not know if this can be realized as I have just mentioned, and I also don't know how to do all of these things....

So, I would appreciate any ideas.

Thanks again,

                    Sveta

P.S. I know for sure that UCCX can be integrated with OTRS.

SvetomirS
Beginner

Anyone please... I really need help...

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