UCCX 8.5 Outbound IVR Campaign

[MLADEN MILANOVIC]

We are desiging an outbound IVR campaign with UCCX 8.5. We are not clear on several features:

1. Can we pass accountNumber information  from a contact list to the script and execute a database lookup based on accountNumber

2. In the case of answering machine detection can we trigger another application/script that will paly diferent prompt to the answering machine.

Thanks

M

[6rmisior]

Were you able to figure out how to pass the accountNumber or the First name from the import file to the IVR script?

I'm trying to do the same thing.

[DHILLIP A]

Hi,

Any update on this we were also trying to do the same,.

Regards,

Dhillip A