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UCCX 8.5 Outbound IVR campaings CDR

Edgar Bermejo
Level 1
Level 1

‎04-22-2013 09:01 AM - edited ‎03-14-2019 11:36 AM

Hello.

I have a UCCX 8.5 & CM 8.0.2. When I run IVR based outbound campaigns I am not able to find the calls in th CDRs. Does anyone knows why?

Regards,

Edgar.:

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Anthony Holloway
Cisco Employee
Cisco Employee

‎04-25-2013 11:44 AM

Have you confirmed that CDR is enabled on all servers in your cluster and not just the Publisher?

How are you searching CDR?

What method of outbound campaign are you using: predictive or preview?

Anthony Holloway

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