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Rew Waltman
Beginner

UCCX 8.5 prompts get corrupted and play scratch

I have a uccx prompt that was working fine and it now sounds scratchy and distorted. I've refreshed the prompt, application and script. I can play the wav file and it sounds fine. I've done everything but reboot uccx.

I recycled the prompt a few weeks ago and it worked but tonight nothing seems to  help.

2 REPLIES 2

Hi

How was this prompt recorded?

It sounds like it may be in the wrong format, perhaps post it up here to get it checked.

It should be CCITT u-Law, 8 kHz, 8 bit mono...

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
brad.modelle
Beginner

How did you "recycle" the audio files?

Definitely check the encoding and bit-rate.

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