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Cisco Employee

UCCX 8.5 - Session and contact information

I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with starting a script than anything else. Since this script is standalone and will go straight to a specific queue, how do I start it beyond Accepting the call? Right now, I have a Get Contact Info step, followed by a Get Session step, and a Get Call Contact Info step. Some of our other scripts have a Get Session Info step after the Get Call Contact Info step, but I removed it (good choice or bad choice?). Do I have the right steps in the beginning before I get to the meat and potatoes of the script? Correct order? Thanks!


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