I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with starting a script than anything else. Since this script is standalone and will go straight to a specific queue, how do I start it beyond Accepting the call? Right now, I have a Get Contact Info step, followed by a Get Session step, and a Get Call Contact Info step. Some of our other scripts have a Get Session Info step after the Get Call Contact Info step, but I removed it (good choice or bad choice?). Do I have the right steps in the beginning before I get to the meat and potatoes of the script? Correct order? Thanks!
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...