I've been working in UCCX scripting for a couple of years now, but only off and on and most of what I work on was here prior to me. I've been asked to build a new queue that is not related to any of our other queues. My question has more to do with starting a script than anything else. Since this script is standalone and will go straight to a specific queue, how do I start it beyond Accepting the call? Right now, I have a Get Contact Info step, followed by a Get Session step, and a Get Call Contact Info step. Some of our other scripts have a Get Session Info step after the Get Call Contact Info step, but I removed it (good choice or bad choice?). Do I have the right steps in the beginning before I get to the meat and potatoes of the script? Correct order? Thanks!
Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working