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ROY THOMAS
Beginner

UCCX 8.5 Supervisor Desktop Plug In

Just downloaded Supervisor Desktop from UCCX 8.5 but when I open the program and attempt to select team, there are no choices; only select team, no drop down like my coworkers have.

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Tanner Ezell
Enthusiast

You'll need to assign the supervisor to a couple teams before you'll see anything in Supervisor desktop.

 

You can do this through SubSystems --> RmCm --> Teams. Make sure your user shows up under the assigned section.

 

You will need to close (completely) Cisco Agent Desktop and relaunch before you will see the changes.

 

HTH

 

Regards,

Tanner Ezell

Tanner Ezell www.ctilogic.com
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