UCCX 8.5 to 10.5 upgrade planning

[James Hawkins]

Hello,

I have a customer with a UCCX 8.5 High Availability cluster integrated with CUCM 8.6.

They want to upgrade to version 10.5 and have expressed an interest in moving from CAD to Finesse.

I have a few questions about this which I hope someone can help with.

1. Is it possible to run CAD and Finesse simultaneously on the same UCCX cluster?
2. If it is not possible to run both simultaneously is it possible to upgrade to UCCX 10.5 and use CAD then move to Finesse in the future and how would this be achieved?

Any links to documents detailing this would be welcome.

Thanks

[brian1mcc · Accepted solution]

Running CAD and Finesse simultaneously is not supported.

Finesse is deactivated by default, you need to activate it from the command line using 

'utils uccx finesse activate' 

You can continue to use CAD, then use Finesse in the future.

The SRND explains this: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-10-5.pdf

Brian

[James Hawkins]

Thanks Brian - just what I needed