UCCX 8.5 to 10.6 script error message

[mightyking]

Hi,

We have upgraded our UCCX version 8.5 to 10.6 and having major issues with some scripts. An error message stating "An error occured while loading the script". everytime trying to load a script.

Please find attached a fully functional script with verion 8.5 but having issues with version 10.6.

Thanks in advance for you support,

MK

[Deepak Rawat]

MK even I am not able to open this script in CCX Editor on my side that clearly indicates:

1) The script had been corrupted in the upgrade process and need to build from scratch

2) This script contain some JAR classes and since the version of JRE in 8.5 and 10.6 are different hence you will need to create the JAR classes again as per the JRE version of 10.6 and upload them to the system again followed by Engine restart that should fix the issue.

Regards

Deepak

[mightyking]

Hi Deepak,

We have major issues with most of our scripts. There are more 20 scripts that are not working. There's no way that we can start rebuilding all of them!!!! There's a meeting with the management today at 1:00pm to decide to go back to version 8. If this happens, it will look really bad for all of us working with CIsco Technology. I really appreciate if you can jump in and help us.

Can you please help me to creat the JRE classes.

I am able to open the script with version 8 but not with 10. Can you try to open with 8.

Regards,

MK

[Chavdar_Baramov]

Easy solution (at least what we did with my team) is to open it with the older version and create the script from scratch on the newer one.

[mightyking]

Some of the scripts have more than 2000 lines of code and they are more than 20 scripts. How can we do that? I am really getting disappointed with Cisco.

MK

[mightyking]

Deepak,

We are having issues with our historical reporting since upgrade. Would you happen to have an idea what the issue could be? The agents are not able to lunch the application.

Thank

[Deepak Rawat · Accepted solution]

MK, please note that starting 10.x you do not have HRC anymore as it had been replaced with CUIC for running historical reports. Below is the URL to access it:

https://IP Address of UCCX:8444/cuic/Login.htmx

Please note after successful login into CUIC, you might still not be able to run the Historical Reports and in that case refer to below post and follow the workaround:

https://supportforums.cisco.com/discussion/13072406/uccx-106-reporting-user-permissions

As far as your scripts are concerned, I will strongly recommend that you reach out to your Developer or Scripting Partner who can help you with writing the JAR files again for version 10.6 and you should then be able to open and upload them.

Regards

Deepak

[mightyking]

Thanks Deepak,

This is something that Cisco had to think about it and come up with a ES or something to convert the JAR files. I am sure, we are not the only one having this issue. In about 15 minutes, I have a meeting with the management to decide to either go back to verion 8 or stay with 10 and live with many issues that we have.

If we stay with version 10, I would probably go with Chavdar idea to open a script in version 8 and recreate the exact same in version 10. Would that work?

Thanks,

MK  

[Deepak Rawat]

MK, if the issue would be happening due to the JAR files then you will need to compile them again, without that scripts will not work unfortunately. If the scripts are not using JAR file and there is some other reason behind them failing to load, then Chavdar idea to open them in CCX 8 editor and then try  creating in 10 should work. You can give this a try for one script and if the issue still is there then it would be worth to involve TAC at this point and take their suggestions how to move forward on this situation.

Regards

Deepak

[Chavdar_Baramov]

I have opened the script with 8.x editor but having Java.lang exceptions with 10.x.

You can`t make this script work with 10.x by just importing it, sadly you had to think about this before migrating to newer version. Now your only option is rewriting them from scratch - and by the looks of the 8.x version is few hours of work. 

[mightyking]

Thanks Chavdar,

This is the smallest script we have. As mentionned we have scripts which have more than 2000 lines of code. It would take months for me to recreate them from scratch. Do you think it would if I open them with the version 8 and recreate the scripts on the new editor?

Thanks,

MK