12-21-2010 01:03 PM - edited 03-14-2019 07:05 AM
Hello,
i have one issue with UCCX 8.5.1.10000-11 and CUCM 8.5.1.10000-11.
I had done the installation wizard of uccx 8.5. The users for CTI and RmCm are created but the service "Unified CM Telephony Subsystem" is OUT OF SERVICE.
I rebooted the server, but the service is still "OUT OF SERVICE".
How can i resolve the issue or who can explain me to troubleshoot this via RTMT or other Logs?
Thanks,
Marcel
Solved! Go to Solution.
02-02-2016 02:22 PM
Cisco CUCM Version : 10.5
Cisco UCCX Version : 10.5
Issue:
The UCCX agents were not receiving incoming calls.
Troubleshooting Steps:
3028: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-UNK:Sleeping 5 secs to re-register for CTI Port: 2471, payload[2]: 0=G711ALAW64K, 1=G711ULAW64K, max frame: 30 ms, after getting error CTIERR_IPADDRMODE_MISMATCH[0x8ccc00f3]=Device registration failed because of unsupported device IP Addressing capabilitycom.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
3029: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-EXCEPTION:com.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
This error message indicates that the UCCX CTI Ports, CTI Route Points and Agent Phones supports only IPv4 Addressing Mode. This configuration parameter is under “Common Device Configuration” in Cisco Unified CM.
Solution:
I hope this will help someone who is facing the similar issue.
Thanks,
Vaijanath Sonvane
12-21-2010 03:33 PM
The reason the "Unified CM Telephony Subsystem" is "OUT OF SERVICE" because CTI ports are not being registered with CUCM.
Check if CTI / AXL services are running on the CUCM subcriber to which the ports should register. Else for troubleshooting through UCCX CUCM telephony integration page change the IP address of CUCM for CTI / RMCM service to publisher and reboot the UCCX box
Regards
Anuj
01-06-2011 07:00 AM
Hello,
thank you for your reply.
The problem was that i didn't create a call control group in uccx.
Regards,
Marcel
06-13-2012 07:06 AM
I discovered today that this can also be caused by setting a Trigger to No under Active after you press show more details.
02-02-2016 02:22 PM
Cisco CUCM Version : 10.5
Cisco UCCX Version : 10.5
Issue:
The UCCX agents were not receiving incoming calls.
Troubleshooting Steps:
3028: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-UNK:Sleeping 5 secs to re-register for CTI Port: 2471, payload[2]: 0=G711ALAW64K, 1=G711ULAW64K, max frame: 30 ms, after getting error CTIERR_IPADDRMODE_MISMATCH[0x8ccc00f3]=Device registration failed because of unsupported device IP Addressing capabilitycom.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
3029: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-EXCEPTION:com.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
This error message indicates that the UCCX CTI Ports, CTI Route Points and Agent Phones supports only IPv4 Addressing Mode. This configuration parameter is under “Common Device Configuration” in Cisco Unified CM.
Solution:
I hope this will help someone who is facing the similar issue.
Thanks,
Vaijanath Sonvane
01-22-2017 11:19 PM
Worked like a charm..
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