UCCX 8 - CSD Real Time Display "N/A"

[sovannary.huy]

Hello,

We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who display "n/a" in CSD, in CAD the real time data display as normal.

For example: When supervisor monitor Agent_A in CSD "Agent Logs - call" show "N/A" (the same to Agent Logs -state). But in CAD, Agent_A can see real time display "Agent Call Log Display" as normal (the same to "Agent ACD State Log Display").

Does anyone experience this issue?

It seem that the real time display data in CAD and CSD are getting from the same source. How come the CSD show "n/a" when the data is available in CAD? Any idea, please help.

Many thanks,

[anubhati · Accepted solution]

What is the precie version of UCCX you are running is it SU1/Su2 or Su3 also whats the version of CSD - Generally  if CSD is not updated to the correct version as UCCX server you will see all these kind of issues

Regards

Anuj

[sovannary.huy]

Hi Anuj,

Thanks for your response. We are currently running on UCCX SU2. We used to reinstalled CSD/CAD already after we upgrade the UCCX to SU2. Our issue is now fixed by delete the user id of inactive agent from resource page and resync the directory  services.

Just a note for anyone who might face similar issue, the recommendation is to first check the version of CAD/CSD running on the client PC (as Anuj suggest) and also comparing the user ID with the UCCX resource page. Be aware that user ID is case sensitive. Check the inactive agent list in the resource page. Delete the user id if you see it there. Then go to Desktop Administrator to resync the directory servcies.

Thanks!