We are facing an issue with Cisco Supervisor Desktop real time display "Agent Logs - call" and "Agent Logs - state". These two real time displays show "n/a" while select specific agents (some agents it show data as normal). For the agents who display "n/a" in CSD, in CAD the real time data display as normal.
For example: When supervisor monitor Agent_A in CSD "Agent Logs - call" show "N/A" (the same to Agent Logs -state). But in CAD, Agent_A can see real time display "Agent Call Log Display" as normal (the same to "Agent ACD State Log Display").
Does anyone experience this issue?
It seem that the real time display data in CAD and CSD are getting from the same source. How come the CSD show "n/a" when the data is available in CAD? Any idea, please help.