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Ask Me Anything - October 2020

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Beginner

UCCX 8 Integration with "Get Abby"

Haven't worked with this particular vendor, but need to know if UCCX will integrate with this app.  Apparently UCCE does, but the customer already has UCCX 8 with Premium Agents

http://www.getabby.com/

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Cisco Employee

I have no experience with GetAbby. It's not entirely clear to me what it does either. If CCE does integrate somehow, I suggest you get some details how (what interface, what call/app/message flow, what development was done), as that would allow you to quickly establish if CCX can as well.There is a lot of overlap and similarities between CCE and CCX w.r.t interfaces (CAD, CTI Server, etc), so there is a good chance, but we'll need to understand the current integration.

Regards,

Willem Evert Nijenhuis

Cisco CCBU Product Management

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