cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
1182
Views
10
Helpful
4
Replies
juan.anzola
Beginner

UCCX 8.x Outbound Preview Dialer Campaing Statistics

Hi Guys,

     I am wondering if there is a way to get a report from my outbound campaign that shows the following information at the end of the day:

  • Contact Information (FirstName,LastName, etc..)
  • Call details (Agent, Time of Call, lenght, etc..)
  • Call Status (Pending, Active, Closed, etc..)
  • Call result (Voice, Fax, Invalid, etc..)

Thanks in Advance,

Juan Carlos-

1 ACCEPTED SOLUTION

Accepted Solutions

Hi Anzola,

How are you?

You will need a custom report to display all the information in one sheet. For custom report you will need to use a combination of the Crystal report Developer's Toolkit and SQL stored procedures. You can refer the Cisco Unified CCX Histroical Reporting Administrator and Developer Guide and Cisco Unified CCX Dtabase Scheme.

Regards

Please remember to rate useful posts clicking on the stars below.

Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

View solution in original post

4 REPLIES 4
kiranjose
Beginner

Hi Juan,

You can use historical Reporting to view those information.

Login to Cisco Unified CCX Administration

Tools>Pulg-ins

Download and install Cisco Unified Historical Reports.

There you can see above details.

Please Rate if the post is useful for u.

Regards,

KJ

Hi KJ,

    There are 2 reports associated with Preview Outbound:

  • Preview Outbound Agent Detail Performance Report.
  • Preview Outbound Campaign Summary Report.

None of those let me view the result of the call for a specific contact. Is there another report that show that info?

Best Regards,

Hi Anzola,

How are you?

You will need a custom report to display all the information in one sheet. For custom report you will need to use a combination of the Crystal report Developer's Toolkit and SQL stored procedures. You can refer the Cisco Unified CCX Histroical Reporting Administrator and Developer Guide and Cisco Unified CCX Dtabase Scheme.

Regards

Please remember to rate useful posts clicking on the stars below.

Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie

__________________________________________________
Please remember to rate useful posts clicking on the stars below.
LinkedIn Profile: do.linkedin.com/in/leosalcie

View solution in original post

Hi Leo!

   Thanks for the info. I was hoping for an easier way to get that info. If i decide to give it a try will share the details here.

Kind Regards,

Create
Recognize Your Peers
Content for Community-Ad