cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
275
Views
0
Helpful
2
Replies
Beginner

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hello everyone, I've recently modified my customer's voice only UCCX deployment to add support for e-mail tasks. My customer has prepared about sixty e-mail templates that they would like to be available to the e-mail enabled agents.

The templates are plain text with hyperlinks, currently stored in a CSV file. I would like to be able to import them direct from this CSV instead of type them all in by hand. Can anyone tell me if this is possible?

I did a seach on the forums before posting, but nothing was found.... I'm hoping that doesn't already tell me the answer ...

Regards

Jonathan

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Enthusiast

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hi Jonathan,

I'm afraid it does require entry one by one.

regards,

Tom

2 REPLIES 2
Highlighted
Enthusiast

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

Hi Jonathan,

I'm afraid it does require entry one by one.

regards,

Tom

Beginner

UCCX 851 SU4 - can you bulk insert agent e-mail templates?

oh well, thanks for confirming it.

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards