09-03-2013 03:52 AM - last edited on 03-25-2019 07:24 PM by ciscomoderator
Dear Experts,
I have a setup of call manager version 9 and contact center express verion 9. I want to enable agent email.
I create CSQ and skill for email and assigned to agents.
we have an email created on the exchange.
I have 2 issues:
- first, I am trying to configure the IMAP and SMTP. SMTP always return error CDAUI2031 Invalid SMTP Server settings
- the other error is regarding Email agent desktop. it always shows loading and is not working. kindly find the attached snapshot.
thanks for your help in advance
Anas
Solved! Go to Solution.
09-03-2013 04:04 AM
Hi,
Check the SMTP relay setting on Exchange and Change SMTP relay authentication to Basic.
Regards,
Gnan.
09-03-2013 07:04 AM
Hi,
Look like you are hitting CSCua33965 Bug and try the workaround given in the below link.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua33965
Regrads,
Gnan.
09-03-2013 04:04 AM
Hi,
Check the SMTP relay setting on Exchange and Change SMTP relay authentication to Basic.
Regards,
Gnan.
09-03-2013 04:36 AM
We are experiencing a same problem. Where email status show logout 98% of time and email icons are greyd out. Some how even if you are email ready status it will not deliver email email to the agent. UCCX 8.5 with SU4. We went and checked the logs and it shows failing authenticataion .
09-03-2013 06:29 AM
Hi Saeed,
what do you do after that ? what logs you check to find authentication issue ?
waiting your advise
Anas
09-03-2013 07:08 AM
We collected logs from Servicibility under desktop services. Please review the attach file. We verified through OWA if we can acess an account which was succesfull. Trace show password authtentication failed through uccx.
09-03-2013 12:41 PM
Hi Saeed,
I try to collect the logs through RTMT but I didn't find a field to collect logs for agent email. which one you use to collect the logs ?
did you solve the issue for agent email loading issue ? which I attach to my question ?
thanks in advance
regards
Anas
09-03-2013 06:27 AM
Hi Gnan,
actually we use anonymous authentication for SMTP. we have exchange 2010.
we change to basic authentication without any success.
the IMAP is updated successfully, but the SMTP is not
any idea
regards
Anas
09-03-2013 07:04 AM
Hi,
Look like you are hitting CSCua33965 Bug and try the workaround given in the below link.
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua33965
Regrads,
Gnan.
09-03-2013 12:34 PM
Hi Gnan,
thanks for your link. I check the bug details, the conditions are " uccx and exchange 2007 or exchange 2010 integration. When tls and basic authentication, both are enabled."
I only use basic authentication without tls.
do you have any other idea ?
regards
Anas
09-04-2013 05:10 AM
Anas,
Are issue is not resolved yet. I still have check the authentications according to that bug. Since I do not manage exchange here and have involve different people. We pulled the log from exchange server which showed us loggin failures.
09-04-2013 06:33 AM
Hi Saeed,
thanks for your reply.
I still have the same issue. did you open tac case ?
regards
Anas
09-04-2013 07:14 AM
Yes, We did open a TAC case but not much luck with it . Atleast we discoverd it is failing authentication at the exchange end. One thing is beyond my understanding why would it work sometimes . I just got an email from Cisco regarding the issue copying link for you I havent looked at it yet. Let me know.
09-04-2013 11:55 AM
Hi Saeed,
the link talk about the agent email configuration guide. I follow all the steps without success.
the issue really is weired. my customer told me it is not possible to have a bug like this, because it is a main feature in the system.
if you have any luck just update me.
regards
Anas
09-04-2013 11:58 AM
Hi Gnan,
I tried all the work around solutions for SMTP. I use basic authentication and create SMTP connector without any success.
regards
Anas
09-04-2013 12:16 PM
Do you have premium license for the agent to have an email enabled. Did you restart enterprize services from CSD ?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide