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UCCX 9.0.2 set agent to "Ready" after initial login

Kleid Gjataj
Beginner
Beginner

I am trying to get agents to go "Ready" automatically after login.

I tried to do a workflow macro in "Agent Managment Workflow" - Start-Up but it doesn't seem to work.

[DELAY] 17000

[APPLICATION:AGENT_DESKTOP=NOT READY - CISCO AGENT DESKTOP]

[CONTROL] W

Any other ideas?

-KG

2 Replies 2